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Our support agreements include the following details:
- Our Help Desk Support provides friendly, helpful and knowledgeable staff who are always available via phone, email or support ticket. Tickets are assigned to a central staff person, who takes ownership of your issue.
- We will help you with anything in terms of using the solution’s functionality.
- SLA support and resolutions are defined within estimated time periods.
- We investigate all potential issues or questions.
- We have excellent knowledge of our systems both as individuals and within our team. This means we can answer questions quickly and understand issues without the need for extensive details.
- Database maintenance, performance, and indexing are given top priority.
- We can restore your system from backup if we provide hosting.
- We can import and export data.
- We provide account management and offer regular conference calls and meetings.
- We provide source code retention.
We provide extensive software testing services based on the needs of your project. Some software development projects require little testing, and others require a lot.
Our testing strategy is customised to ensure that the best tools and processes are used for your project.