Hi, Please send us your query. SoftCodic will get back to you in a short while. Thank You!
In 24 hours, one of our team member will get back you soon!
All of our developers have advanced certifications and years of software development experience in an array of primary languages and frameworks. This allows them to explore all available options when choosing the best technology platforms for your software project.
We provide a comprehensive service level agreement (SLA), which guarantees the level of support from the moment your solution goes live. This includes team knowledge retention, background system maintenance and general user software support.
Our support agreements include the following details:
- Our Help Desk Support provides friendly, helpful and knowledgeable staff who are always available via phone, email or support ticket. Tickets are assigned to a central staff person, who takes ownership of your issue.
- We will help you with anything in terms of using the solution’s functionality.
- SLA support and resolutions are defined within estimated time periods.
- We investigate all potential issues or questions.
- We have excellent knowledge of our systems both as individuals and within our team. This means we can answer questions quickly and understand issues without the need for extensive details.
- Database maintenance, performance, and indexing are given top priority.
- We can restore your system from backup if we provide hosting.
- We can import and export data.
- We provide account management and offer regular conference calls and meetings.
- We provide source code retention.
We are very proud to have a devoted team of International Software Testing Quality Board (ISTQB) testers. They work tirelessly to ensure that your software project is a total success.
We provide extensive software testing services based on the needs of your project. Some software development projects require little testing, and others require a lot.
Our testing strategy is customised to ensure that the best tools and processes are used for your project.